We offer our clients who purchase a pellet fireplace from us to join our Exclusive Loyalty Programme.

The benefit of the Loyalty Programme allows you the customer to order pellets online with the option of either collecting the pellets from our stores or having them conveniently delivered to your home.

When you purchase a pellet fireplace, your unit will be registered on our customer relationship management system and you will receive an email with your unique login details to our website allowing you purchase pellets on line.

In addition our loyalty customers are able to purchase our 15kg bags of pellets at a 20% discount off the standard retail price.

For further information please contact us on .

If you are an existing loyalty programme member and you have misplaced your login details, please contact Olivia on  who will gladly assist and resend your login details.